Last reviewed November 2025. Know Your Customer procedures prevent fraud, money laundering, and underage gambling on our platform. Moon Casinos takes these obligations seriously under Nigerian anti-money laundering regulations and international gaming standards.
Identity verification becomes mandatory before processing your first withdrawal. Sometimes we request it earlier if account activity raises red flags. The process typically takes 24-48 hours once you submit complete documentation.
Government-issued photo ID is the primary requirement. Passports, driver's licenses, or national identity cards work. The document must be current and clearly show your full name, date of birth, and photograph. Expired IDs don't qualify even if they look identical to valid ones.
Utility bills dated within the last three months serve as address verification. Bank statements work too. The document must show your full name and residential address matching your account registration details. Mobile phone bills typically don't count as utility bills in most jurisdictions.
If you live with family and bills are in someone else's name, provide a notarized letter from the bill holder confirming your residence. Some countries issue official residency certificates - those work perfectly. Hotel addresses or PO boxes aren't acceptable as permanent residences.
Credit or debit cards require front and back images. You can hide the middle digits - we only need first six and last four numbers visible. CVV code on the back should be covered completely. Your name must match the cardholder name on your account.
Bank transfers need a statement showing the transaction to Moon Casinos. Cryptocurrency deposits generally don't require payment verification since blockchain provides proof. E-wallet users might need screenshots showing their verified account ownership.
Upload documents directly through your account dashboard. Email submissions to [email protected] work if the upload tool fails. File formats should be JPG, PNG, or PDF. Make sure images aren't blurry - we can't verify documents when text is unreadable.
Don't edit or alter documents in any way. Photoshop jobs get flagged immediately and delay verification significantly. Natural lighting produces better image quality than harsh flash. Lay documents flat rather than holding them at angles.
Large withdrawal amounts sometimes trigger additional verification steps. Source of funds documentation proves the money you're gambling with is legitimate. Bank statements, employment contracts, or business income records typically satisfy this requirement.
Inheritance or gift money needs supporting documentation like legal settlement papers or notarized gift letters. Investment earnings require brokerage statements. Property sales need purchase agreements or deed transfers. We're not being nosy - financial regulations mandate these checks.
Deposits over certain thresholds require immediate verification regardless of withdrawal status. This helps prevent fraudulent or stolen payment methods from being used. The exact threshold varies by payment method and jurisdiction.
Frequent large transactions might prompt requests for professional verification. Certified copies of documents from lawyers or accountants carry more weight than standard submissions. If your gambling volume suggests professional play, expect more scrutiny.
Standard verification completes within two business days after receiving all required documents. Complex cases involving international documents might take longer. Incomplete submissions restart the clock when you provide missing information.
Withdrawals get put on hold until verification finishes. Your balance remains playable during this period if you want to continue gaming. Verification status updates appear in your account dashboard. Email notifications track progress through different review stages.
Blurry or cropped images are the most common rejection cause. Documents must be complete - showing all four corners with no cutoff edges. Expired documents get rejected automatically regardless of image quality. Name mismatches between documents and account details cause problems too.
If your documents get rejected, you'll receive specific feedback about what needs correction. Resubmit fixed versions through the same process. Multiple rejections might require live chat assistance to clarify exact requirements.
Verification documents get stored in encrypted databases with restricted access. Only compliance staff can view submitted materials. We never share your documents with third parties except when legally required by authorities. Deletion requests after account closure get processed according to data retention regulations.
Third-party verification services might process your documents in some cases. These vendors follow strict confidentiality agreements and data protection standards. They can't use your information for any purpose beyond verification.
Periodic re-verification happens for active accounts. Typically once per year or after significant changes to account details. Address changes require new proof of residence. Changed payment methods need fresh verification for the new card or account.
If your ID expires during active play, we'll request an updated document. Account restrictions apply until you provide current identification. This protects both you and us from identity theft and fraud.
Anyone under 18 gets permanently banned when detected. Age verification happens during initial KYC checks. Sophisticated age estimation software screens uploaded photos for obvious discrepancies. If your ID suggests you're underage, account closure is immediate.
Parents or guardians can't create accounts for minors under any circumstances. Family members sharing devices should ensure minors can't access adult accounts. Finding evidence of underage play results in forfeiture of all account funds.
Repeated verification failures might indicate fraudulent activity. After multiple attempts with invalid documents, accounts face permanent suspension. Funds get returned to original payment sources when possible. Law enforcement notification occurs if fraud is suspected.
Legitimate players struggling with verification should contact support for assistance. Sometimes technical issues or unusual circumstances need human review. We want to verify genuine customers, not create unnecessary barriers.
KYC questions should go to [email protected] with "KYC Query" in the subject line. Include your account username for faster processing. Phone support at +2348187223402 can provide general guidance but not specific case details for security reasons.
Document submission problems often resolve quickest through live chat during business hours. Complex cases benefit from email correspondence where you can attach detailed explanations. Allow reasonable time for responses - verification teams handle high volumes.