Last updated: November 2025. This policy explains what data Moon Casinos collects from users and why we need it. Operating from Lagos, Nigeria, we handle your information according to applicable regulations.
When you register with us, we collect basic details like your email address and username. Payment information gets processed through third-party providers, so we don't actually store your full card numbers on our servers. We track your gaming activity - which games you play, how often, amounts wagered. This helps us understand what's working and what isn't.
Your device sends us technical data automatically. IP addresses, browser type, operating system info. Pretty standard stuff that most websites collect. We use cookies too - small files that remember your preferences so you don't have to log in every single time.
We need your data to run the platform properly. Account verification prevents fraud and underage gambling. Transaction records help process deposits and withdrawals smoothly. Game history lets us resolve disputes if something goes wrong during play.
Marketing communications go to players who want them - you can opt out anytime through your account settings. We analyze gameplay patterns to improve our game selection and spot problem gambling behavior early. Security monitoring catches suspicious activity before it becomes a bigger issue.
Payment processors get transaction details they need to complete your deposits and withdrawals. Game providers receive anonymized data about which titles perform well. Our customer support team accesses your account info when you contact them for help.
Law enforcement might request data if they're investigating illegal activity. We comply with valid legal requests but don't hand over information without proper documentation. Marketing partners never get identifiable information about individual players.
Your password gets encrypted before storage - we can't actually see it even if we wanted to. All payment transactions run through SSL encryption. Our servers sit behind firewalls and get monitored constantly for intrusion attempts.
Staff access to player data is restricted based on job requirements. Support agents see what they need to help you, nothing more. Regular security audits catch vulnerabilities before hackers do. We backup data daily in case of system failures.
Active accounts keep their data indefinitely while you're using our services. After account closure, we hold records for seven years - mostly for legal and accounting purposes. Gaming regulators sometimes audit older transactions, so we can't just delete everything immediately.
Marketing data gets purged faster if you unsubscribe. Typically within 30 days of your opt-out request. Session cookies expire when you close your browser. Persistent cookies last up to a year before automatic deletion.
You can request a copy of all data we hold about you. Usually takes around 30 days to compile everything. Corrections to inaccurate information happen within a reasonable timeframe once you point out the errors.
Account deletion is permanent but not instant. We need time to close out any pending transactions and ensure no outstanding balances remain. Once processed, your gaming history and personal details get removed from active systems.
Objecting to certain data processing is possible, though it might limit platform functionality. Can't run a casino account without some basic information. Data portability requests get fulfilled in standard formats like CSV or JSON files.
Essential cookies keep you logged in and remember language preferences. Analytics cookies show us which pages people visit most. Marketing cookies track campaign effectiveness and help target relevant promotions.
You control most cookies through browser settings. Blocking them entirely might break certain features though. Third-party cookies from payment processors and game providers operate under their own privacy policies.
Game providers like NetEnt and Pragmatic Play have separate privacy policies covering their software. Payment gateways follow PCI-DSS standards for card data security. Email service providers handle our communications infrastructure.
These partnerships are necessary to operate a modern online casino. We vet third parties before integration but can't control their practices directly. Read their policies if you want specific details about how they handle data.
Some of our service providers operate from different countries. Your data might get processed in servers located outside Nigeria. We use standard contractual clauses to ensure adequate protection regardless of location.
Cloud storage providers maintain redundant data centers globally. This improves reliability and speed but means your information crosses borders. All transfers comply with applicable data protection regulations.
Questions about this privacy policy should go to [email protected]. We typically respond within 48 hours on business days. Formal complaints can be directed to our data protection officer through the same email address.
For urgent privacy concerns, call +2348187223402 during business hours. Our office is located at 6 Isheri Oshun, Ijegun Road, Lagos 102213, Nigeria. Written correspondence works too but takes longer to process.