Effective November 2025. By accessing Moon Casinos, you agree to these terms in full. If something here doesn't work for you, the platform probably isn't the right fit. We operate under Nigerian jurisdiction and follow applicable gaming regulations.
You must be at least 18 years old to create an account. Some jurisdictions set the age limit higher - know your local laws. One account per person, period. Multiple accounts lead to immediate closure and forfeiture of funds.
Registration information needs to be accurate and current. Fake names or addresses will cause problems during withdrawals. You're responsible for keeping login credentials secure. If someone accesses your account because you shared your password, that's on you.
Certain countries restrict online gambling entirely. Players from restricted jurisdictions can't access our services legally. We block known VPN services attempting to circumvent geographic restrictions. Fraudulent location data results in account termination.
Legal status changes happen sometimes. If your country updates gambling laws, check whether you can still play legally. We're not responsible for tracking every jurisdiction's regulatory changes for you.
Minimum deposit amounts vary by payment method. Credit cards typically have higher minimums than cryptocurrency. Processing times differ too - crypto clears faster than bank transfers. We charge no fees for deposits, though your bank might.
Withdrawals require identity verification on first request. Maximum daily withdrawal limits apply to all accounts. Winnings from bonus funds face specific wagering requirements before withdrawal. Pending withdrawals can be reversed within 24 hours if you change your mind.
Promotional offers come with attached conditions. Wagering requirements specify how many times you must play through bonus amounts. Some games contribute differently toward meeting these requirements - slots usually count 100%, table games might be lower.
Bonus abuse leads to confiscation of funds and account closure. This includes exploiting software glitches or colluding with other players. Welcome bonuses are one-time offers per household. Circumventing this restriction through multiple accounts is prohibited.
All games use certified random number generators. Results can't be predicted or manipulated by players or staff. Malfunction voids all pays and plays - if something breaks during a game round, that round doesn't count.
Betting limits exist for both minimum and maximum wagers per game. These vary based on your account status and game type. Progressive jackpots have specific rules detailed in each game's information screen. Strategy discussions and sharing tips are fine, but collusion between players isn't.
We provide tools to limit your gambling activity. Deposit limits can be set daily, weekly, or monthly. Self-exclusion periods range from days to years depending on your needs. Once activated, cooling-off periods can't be reversed early.
If gambling becomes problematic, contact support for immediate account restrictions. We partner with organizations that offer professional help for gambling addiction. Recognition of problem gambling is the first step toward addressing it.
We reserve the right to suspend or terminate accounts for rule violations. Common reasons include fraudulent activity, abusive behavior toward staff, or systematic bonus exploitation. You'll receive notification of suspension with explanation, though investigation details might remain confidential.
Suspended accounts can't access funds until issues get resolved. If termination occurs, remaining balance gets returned after deducting any improperly obtained winnings. Appeals go through our compliance department within standard review periods.
Disagreements happen sometimes. Contact customer support first with specific details about your concern. Most issues get resolved at this level within a few days. Formal complaints require written submission with supporting evidence.
Independent arbitration is available if direct resolution fails. Third-party dispute services charge fees split between both parties. Legal action should be last resort - arbitration is usually faster and cheaper for everyone involved.
All content on Moon Casinos belongs to us or our licensors. This includes logos, graphics, game designs, and written material. You can't reproduce, distribute, or modify any content without explicit permission. Screenshots for personal use are generally fine, commercial use isn't.
Game providers own their respective software and trademarks. Playing games doesn't grant you any ownership rights. Attempting to reverse engineer or hack games violates both our terms and potentially criminal laws.
We're not liable for losses resulting from technical failures, internet disruptions, or third-party service outages. This includes payment processor problems or game provider server issues. Force majeure events excuse performance of obligations during the affected period.
Maximum liability is limited to the amount in your account at time of incident. We don't cover indirect damages, lost profits, or consequential losses. Some jurisdictions don't allow these limitations, so local laws might override this section.
Our privacy policy covers data handling in detail. By using the platform, you consent to data processing as described there. We share information with regulators when legally required. Marketing communications can be opted out through account settings.
Cookie usage is necessary for platform functionality. Some cookies track analytics to improve services. Third-party cookies from payment and game providers operate under their own policies. Browser settings let you control most cookie behavior.
These terms update periodically as regulations change or services expand. Material changes get announced through email and platform notifications. Continued use after changes constitutes acceptance of new terms. If you disagree with updates, close your account before they take effect.
Version history is available on request. Previous terms don't apply retroactively except where legally required. Amendments become effective immediately upon posting unless stated otherwise.
Questions about these terms should go to [email protected]. Legal inquiries require formal written correspondence to our business address. Phone support at +2348187223402 handles general concerns but not legal matters.
Our registered office is 6 Isheri Oshun, Ijegun Road, Lagos 102213, Nigeria. Business hours are Monday through Friday, 9 AM to 6 PM WAT. Response times vary based on inquiry complexity and current support volume.